FAQ

Where does Happimess ship?

Our warehouse in Detroit. We currently ship within the continental USA, and are working to expand into new countries soon!

 

How much does shipping cost? 

All orders over $24.00 ship for free! Orders under $24.00 are charged a flat rate of $6.00 for 2 - 8 day shipping.  

 

When will my order ship and how long will it take?

Orders will be processed and shipped next business day by USPS. Ship time takes 2 - 8 business days, depending on where you are in the USA.

If you have been waiting longer, please email happimess@redearthbrands.com

 

I haven’t received shipping confirmation or tracking number after 48 hours from placing order, what do I do?

Please send us an email at happimess@redearthbrands.com & we will resend shipping confirmation

 

What if I want to exchange or return my product?

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at happimess@redearthbrands.com. Your products may only be exchanged for the same product you purchased within 14 days of delivery. 

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns/exchanges for any other reasons.

 

How do I cancel my order?

Email happimess@redearthbrands.com as soon as possible - if your order hasn’t been processed, we are happy to cancel. Once orders are processed, we aren’t able to cancel.

 

Is Happimess product okay for sensitive skin?

Yes! We’ve formulated the product to be gentle enough for sensitive skin, free of common irritants and synthetic fragrances.

  

Are Happimess products clean?

Yes! Happimess products are free of alcohol, mineral oil, parabens, artificial colors and artificial fragrances.

 

How do the refills works?

Never run our of fresh clean cleansing balm by signing up for our refill subscription. You choose how often they come (every 30, 60 or 90 days) and we ship accordingly.

 

To replace your current Cup with a new one, push the tab on the rim of the cup to pop out empty cup and replace it with your full one.

 

Can I recycle my empty cups?

Yes! Rinse your empty cup and put it in your household plastic recycling.